Cancellation policy
All Sales Are Final
All sales are final. Orders cannot be cancelled, returned, or exchanged for change of mind once they have been placed. Please review your order carefully before checking out. For more details, see our Returns Policy.
Pre-Orders
A pre-order is a purchase of an item that is not yet in stock or not yet released.
β’ Full payment required: All pre-orders are paid in full at checkout. We do not offer deposits or partial payments for pre-orders.
β’ No cancellations: Pre-orders cannot be cancelled, changed, or refunded once they are placed, because we reserve and pay for your item with our suppliers when you order. Please order carefully.
β’ Release dates: Release and shipping dates shown are estimates provided by the manufacturer and may change.
β’ Shipping delays: If we cannot ship your pre-order by the date we stated (or, if no date was stated, within 30 days of your order), we will notify you with a revised date and give you the choice to accept the delay or cancel for a full refund, as required by law.
β’ Cancelled releases: If a manufacturer cancels a product or we are unable to obtain your item, we will cancel your order and issue a full refund to your original payment method.
Defective or Damaged Items
Items that arrive defective or damaged may be eligible for an exchange.
β’ Contact us with your order number within 7 days of receiving your order. Claims made after 7 days may not be accepted.
β’ We may request photos and/or video as proof of the defect or damage, including the condition of the package before opening and the item after opening. Please keep all packaging until your claim is resolved.
β’ Exchanges are subject to availability. If a replacement is not available, we will issue a refund.
β’ Damage caused after delivery, by misuse, or by normal handling is not covered.
Contact
For questions, please contact us at support@gacha-planet.com.